{"id":2,"title":"Service Standards","slug":"service-standards","order":1,"comingSoon":false,"intro":{"root":{"type":"root","format":"","indent":0,"version":1,"children":[{"type":"paragraph","format":"","indent":0,"version":1,"children":[{"mode":"normal","text":"[DRAFT — replace via CMS] Expected standards of service, phrased as recommended best practices.","type":"text","style":"","detail":0,"format":0,"version":1}],"direction":"ltr","textFormat":0}],"direction":"ltr"}},"isCourse":false,"isAgreement":false,"subsections":[{"id":"6a3862bae142b972b5ff4417","title":"Before the round","anchor":null,"content":[{"id":"6a3862bae142b972b5ff4415","content":{"root":{"type":"root","format":"","indent":0,"version":1,"children":[{"type":"paragraph","format":"","indent":0,"version":1,"children":[{"mode":"normal","text":"[DRAFT — replace via CMS] Recommended preparation: arrive prepared, know the day's setup, and review pin sheets if available.","type":"text","style":"","detail":0,"format":0,"version":1}],"direction":"ltr","textFormat":0}],"direction":"ltr"}},"blockName":null,"blockType":"richText"},{"id":"6a3862bae142b972b5ff4416","tone":"recommended","heading":"What excellent looks like","body":{"root":{"type":"root","format":"","indent":0,"version":1,"children":[{"type":"paragraph","format":"","indent":0,"version":1,"children":[{"mode":"normal","text":"You greet your player by name, confirm their expectations, and are ready before they reach the first tee.","type":"text","style":"","detail":0,"format":0,"version":1}],"direction":"ltr","textFormat":0}],"direction":"ltr"}},"blockName":null,"blockType":"callout"}]},{"id":"6a3862bae142b972b5ff4419","title":"On the course","anchor":null,"content":[{"id":"6a3862bae142b972b5ff4418","content":{"root":{"type":"root","format":"","indent":0,"version":1,"children":[{"type":"paragraph","format":"","indent":0,"version":1,"children":[{"mode":"normal","text":"[DRAFT — replace via CMS] Recommended on-course practices: keep pace of play, read lies, handle the bag and clubs with care, and tend the flag.","type":"text","style":"","detail":0,"format":0,"version":1}],"direction":"ltr","textFormat":0}],"direction":"ltr"}},"blockName":null,"blockType":"richText"}]},{"id":"6a3862bae142b972b5ff441b","title":"After the round","anchor":null,"content":[{"id":"6a3862bae142b972b5ff441a","content":{"root":{"type":"root","format":"","indent":0,"version":1,"children":[{"type":"paragraph","format":"","indent":0,"version":1,"children":[{"mode":"normal","text":"[DRAFT — replace via CMS] Recommended close: clean clubs, thank your player, and confirm anything they need next time.","type":"text","style":"","detail":0,"format":0,"version":1}],"direction":"ltr","textFormat":0}],"direction":"ltr"}},"blockName":null,"blockType":"richText"}]}],"updatedAt":"2026-06-21T22:16:26.679Z","createdAt":"2026-06-21T22:16:26.678Z"}